Our Consultant Plastic Surgeon, Mr William Townley, is proud to work with a professional team of aesthetic nurses, practice coordinators and consultant anaesthetists. Each member of our staff has completed extensive training in their respective fields. We all understand the personal nature of cosmetic surgery and value transparent communication. Please never hesitate to reach out to us with questions.
Charlotte Ponsaing, Aesthetic Specialist Nurse and Practice Manager
Charlotte is the clinical contact and adviser for all of Mr Townley’s patients. She has been working with Mr Townley since 2016, joining the clinic full-time in 2022. Like Mr Townley, Charlotte believes in a personalised approach to care. Therefore, she places emphasis on understanding her patient’s goals and making an individual treatment plan, with the ultimate goal of making her patients feel like the best version of themselves.
Charlotte qualified as a Registered Nurse in Copenhagen in 2006, going on to specialise as an emergency nurse practitioner until she relocated to the UK in 2015. After a period working in A&E and at sea, she went into a senior management position. During this time, she upheld her clinical skills by continuing to see patients (mainly in a post-surgical setting) and completing further uptake training in aesthetic injectables and skincare.
In addition to performing skincare treatments and injections, Charlotte sees Mr Townley’s patients after their surgery for wound checks and dressing changes (such as the removal of sutures/clips/drains). With her experience and care for her patients she understands and empathises with the worries that can occur before and after surgery. She is passionate about following and providing support to her patient’s surgical journey, from the initial consultation to the final result.
Dr Britta Millhoff, Consultant Anaesthetist
Dr Britta Millhoff has been a consultant anaesthetist at Guy’s and St Thomas’ Hospital NHS Foundation Trust since May 2013.
She went to Medical School in Munich, Germany, Nice, France and Brisbane, Australia and graduated in 1998. She completed her anaesthetic training in the UK at various major teaching hospitals in London.
Her main areas of clinical practice are anaesthesia for major head and neck and ENT surgery, adult cleft surgery, urology, upper GI and plastic surgery. One of her main areas of teaching interest is difficult airway management for which she has contributed to publications and textbooks. She has worked with Dr. Townley in the NHS and also in his cosmetic
practice for 8 years.
Dr Andrew Baldock, Consultant Anaesthetist
Dr Baldock read medical sciences and clinical medicine at the University of Southampton, graduating in 2000. After experience as a junior doctor in a broad range of specialties in Oxford, Sydney and London, he decided to pursue his interest in anaesthesia and intensive care medicine, joining the prestigious Wessex deanery as a registrar in 2005. Dr Baldock undertook additional training in the United States at the University of Michigan Hospital and in London at the Evelina Children’s Hospital (part of Guys and St Thomas’ NHS Foundation Trust) before returning to Southampton to a dual consultant post in anaesthesia and children’s intensive care medicine. He has published several papers and book chapters on adult anaesthesia, paediatric anaesthesia and intensive care medicine.
Dr Baldock looks after the most critically unwell children in the intensive care unit and brings this dedication, attention to detail and calmness into the operating theatre to take the best possible care of his patients.
Claudia Urban, Personal Assistant and Practice Manager
Claudia joined the practice as personal assistant to Mr Townley in April 2023. Originally from Romania, she moved to Spain in her teens, where she gained experience in hospitality and customer service. Driven by this, she focused her studies on congresses, meetings, and events management.
After moving to London in 2016, she crossed pathways with the private healthcare sector and remained ever since. Having worked for a well-known group on Harley Street for seven years, her knowledge encompasses front-of-house duties, diary management, diagnostics and outpatient bookings, team management, and especially customer care.
She is defined by an acute sense of responsibility, resilience, and – above all – empathy.
Her kind approach is focused on delivering a smooth patient pathway in the journey towards their desired results and excellent service under Mr Townley’s care.